Frequently Asked Questions
Trust & Safety
How can I know that I can trust the babysitter?
Have all babysitters been personally interviewed?
What are the certificates and qualifications that Holiday-Sitters must have?
How does Holiday Sitters choose and screen babysitters?
Coronavirus Update (COVD-19)
Getting Started
How do I book a sitter?
How do I book a sitter for more than 3 kids?
Where will the babysitting take place?
Payment
Is it possible to pay by cash?
Do I have to pay for the sitter transport?
How much does the service cost?
Does Holiday Sitters charge a subscription fee?
How do I pay the babysitter?
Managing Bundles
What is the difference between single booking and the bundle?
How can I add hours during my booking?
Does the bundle has an expiration date?
How do I manage my bundle?
How do I purchase the bundle?
Managing Bookings
How do I cancel a booking and what is your cancellation policy?
How do I see when my request has been approved?
Can I book the same sitter twice or more during my holiday?
Can I view my bookings on my mobile device?
How can I change the time or date of my booking?
How can I make a last-minute booking?
What is considered a last-minute booking?
What happens if the sitter I booked gets sick or cancels for any reason?
What happens if I return later than the time I booked?
What happens when my return time is outside of public transportation hours?
What happens if I am located outside of the city (outside of the motorway ring road)?
Reviews
How do I post a review for a sitter?
What language should I use when I post a review?
Chatroom
How does the chatroom work?
Does the “chatroom” have a moderation option?