Frequently Asked Questions

When hiring a babysitter, trust and credibility are some of, if not the most, important factors. Both of our co-founders are mothers themselves and have built this company around their family values. Our background check verifies work history, references, education, credentials, and criminal history. Babysitters are only allowed to care for children in the age range in which they have experience. Our babysitters also undergo first aid training, earning a verified certificate before they can start working. Additionally, you can view a sitter’s video profile and after booking is confirmed you can chat with the sitter prior to your arrival . Last but not least, our sitters speak the same language as your children and come from the same places as you do, meaning they understand your cultural values and sensitivities and can make sure your children feel comfortable. All of the above makes communication easier and fosters trust, which creates enormous value and really makes a difference when it comes to the most precious thing we have: our children!

Yes. At least one of the co-founders has a personal interview with applicants, before any decision is made. This is the last stage before moving forward and completing the recruitment process to ensure a good match in terms of experience and personality.

The majority of our sitters are international students at the leading universities of the Netherlands, therefore, we ask for a proof of enrollment and in certain cases for other documents relevant to their studies. Applicants must provide both a valid passport and a valid working or living permit. All of our sitters will be trained in first aid and child health and safety, if they don’t already have valid and up-to-date certification. Many babysitters also have additional qualifications, such as accreditations for children’s music teacher or scout leader. These are verified prior to the onboarding and appear on the sitters’ profiles.

We’re glad you asked. Our recruitment process is very important to us and each babysitter application goes through the following steps, before a decision is made:

1. a. Screen CV and profile
2. b. Conduct first interview (via Skype)
3. c. Complete first aid course
4. d. Review of all relevant documents, such as passport, living permit and student ID (if applicable) and at least one reference from a current or recent employer or university
5. e. Verify other qualifications that sitters hold through other work such as tutoring or additional health and safety certificates
6. f. Meet in-person with one or both of the co-founders

During these difficult times the safety of our customers and Holiday Sitters stuff is our highest priority. 

As the Coronavirus (COVID-19) evolves we are taking all necessary measurements to ensure this. 

We are closely monitoring the situation in Europe and following advice from local authorities. 

We wanted to let you know that we are currently operating as normal and are ready to support you in the time of need. 

As you already know, the majority of our babysitters are students and therefore are available to help you not only look over the kids while you need to work but also help them with home schooling and take them outside for a breath of fresh air. Spring is finally here despite the Corona!

We took extra measurements and made sure that all our sitters are healthy, didn’t travel for more than 2 weeks and stayed away from big events. 

We remain hopeful that the situation improves quickly and send you all our love and support to all of you!

Simply enter your required location, date, time, and language of your children, and then choose from one of our many qualified sitters who appear in the search results. You can get to know the sitters via their profiles, which includes videos with personal introductions. Once you’ve made a choice, booked your sitter and paid, you can easily talk with them via our chat function. To chat, click on ‘View Booking’.

We take the care of your children very seriously and strive to provide you with the best possible service. Therefore, if you have more than 3 children, please book an additional babysitter so that they will receive the attention they need.

Our sitters come to wherever you need them: be that your home, an Airbnb or hotel room. Of course, the babysitting doesn’t need to be restricted to indoors: our sitters will happily show your children what the city has to offer. If the booking is during the day and for a long amount of hours, we can plan a full itinerary around what your child likes to do. By choosing ‘Tell us More’ option, you can fill in your requirements and we will make sure they are fulfilled. You can discuss all the details with your sitter directly or with us prior to their arrival.

Unfortunately, we don’t accept cash payments. We want to keep the booking process as simple and transparent as possible, which is why we offer digital payment as part of the booking process.

No, the sitter’s transportation is included in the price, except for the cases where babysitting ends at midnight or later, in this case, we charge 15 Euro for a taxi, which is automatically added to your receipt during the booking process.

Our rate is 15€ an hour. If you’d like to book a bundle of 30 or more hours, we offer special discounts, simply choose the best fit offered during the booking process.

No, we want to keep our payment system as transparent and straightforward to use as possible. Therefore, we do not charge a subscription or registration fee.

The payment will be done directly online through our platform, once you have completed your booking. We currently offer payment via credit card, bank transfer and if you have a Dutch bank account, you can also pay via IDEAL.

We have created a bundle of hours to allow our customers to enjoy our services at the reduced price when they purchase a bundle. We offer our customers 30, 40 and 50-hour bundle with an average of 20% discount. For the obvious reasons bundles is more suitable for people who are locals or visitors who are looking to book more hours.

When you are late, please communicate with the babysitter, after she approves we will deduct the number of hours from your bundle balance automatically.

Yes, our bundles are valid from 1 to 4 months according to the bundle type. After this period the bundle will be expired and will appear in the customer account as such. The expirations dates are: 10 hours – 30 days, 15 hours – 40 days, 30 hours – 70 days, 40 hours – 80 days and 100 hours 110 days. In the special occasions please contact us directly at info@holiday-sitters.com

To manage bundle is a very simple process and not different from our simple booking process, after you login search for available sitter and book, the hours will be automatically deducted from your bundle and you will be able to see this by the end of the booking as well as on My Account.

It is very easy to purchase a bundle. Follow the steps on the website to select a sitter and complete the booking process. Upon completion, you will have the option to purchase a bundle and also view any remaining hours from prior bundles.